Having still not heard from them, or received any payments, I rang them today for an update. Unsurprisingly, the update is that nothing has happened. You may recall that in March they advised me I would begin receiving payments from the 1 April and that as expected the 1 April came and went without any payment arriving, as did the 1 May and I would imagine the 1 June will be equally devoid of payment.
So today I have phoned them to query what is happening and why they haven’t responded to the two letters I have sent them. The answer is that they sent payment details to my ex and that he hasn’t responded. As to why they’ve ignored my letters, well they ignored that question.
As a result of my phone call the case will now be referred to the direct collections team who will, in their own sweet time, write to my ex again and give him 14 days to respond. They will then write to him again and warn him that if he doesn’t respond with 14 days of this letter that he will be referred to the deduction of earning team.
I can only guess what happens at that point… I would place my bets on it being either a) nothing or b) they write to him and give him 14 days to respond.
So, since transferring to the CMS in February they have established that my ex IS in employment and that he SHOULD be paying but they’ve done nothing to make that happen.
Also, with the CSA a substantial amount of arrears had accrued. When the case was transferred to the CMS I was asked if I wanted the arrears wiped off or if I wanted them transferred to the CMS (yes, I really was asked that question), needless to say I asked for them to be transferred. However, the CMS have no record of the arrears. Apparently they are now a separate issue and will be transferred at some point in the future at which point the CMS will write to my ex and ask him to pay…
Consequently, my advice to anyone who is being transferred to the Child Maintenance Service is to keep on top of them, set yourself diary reminders to chase them up as they do absolutely nothing without continual prompting.
I am now off to write to the CSA to ask them where the arrears are and why they haven’t been transferred to the CMS!