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holiday

A Blogging Dilemma. Integrity vs Morality.

Posted on 19th June 2012 in Blog/ review

I have a dilemma.

We went on holiday recently and prior to going I discussed with the owner that I would be reviewing it afterwards if she didn’t mind. I told her that I only ever do honest reviews.

In a nut shell, the holiday had 4 ‘features’ listed on the site we booked through. They were: an outdoor heated pool; free wi-fi; a launderette and a tennis court. My children had wanted to go on a centre parcs type holiday but we had to go to a particular part of the country as a friend was getting married there. So the compromise we made with the children was that we would make sure that wherever we booked had a pool…

However, although there was a pool it was empty! We queried this as soon as we arrived and were told it would be ready 2 days later. We were offered vouchers for a nearby pool in lieu. The vouchers never materialised. There was no sign of a launderette. 2 days later we asked again about the pool and got fobbed off again, this time with “it’s only a pool!” muttered in exasperated tones. We also asked about the wi-fi as with no pool the boys were wanting to access their online games – this resulted in the owner saying “you obviously aren’t happy, why don’t you just leave and I’ll give you a full refund”.

We were stunned, it had been an 8 hour drive down and we had a full week worth of shopping in the fridge. Going home 5 nights early had really not been on the agenda!

After discussing it for a few minutes with OH, the owner appeared again and said again that we obviously weren’t going to be happy during the holiday so if we ¬†wanted to leave she would refund 4 nights of the holiday…. huh what happened to the full refund?

We decided at that point that there wasn’t much point in staying if the children couldn’t go swimming or access their games and we both agreed we would feel really quite unwelcome now that the owner had suggested we leave!

We asked her to put in writing that the pool was not finished and that she had offered to refund us, she seemed suddenly reluctant at this point and said she was too busy and would have to do it in the morning. She said she would issue the refund first thing and email us to confirm. We stood our ground and insisted upon a hand written note confirming what she’d said.

Then, we packed the car with two very unhappy boys and drove through the night arriving home at about 2am.

I have not heard a single thing from the owner since we left. Fortunately I booked the holiday through a holiday company so I was able to complain through them. They have written to me today and said that they cannot get any response from the owner and are therefore having to ‘take matters into their own hands’ and they have promised me a full refund within 14 days. They’ve also said that they will have to contact everyone else booked to go to this site and raise the possibility of the facilities not being available.

So, the dilemma. Do I still do the review when it will clearly be quite damaging to her business?

From an integrity point of view: I said I’d be doing an honest review and she knew that so I should go ahead and do it.

From a morality point of view: I think they had just opened too early. It was a new site with only about 10 cottages on it and I just don’t think they’d got it finished in time. Maybe money was an issue, maybe just timing I don’t know. The cottages were beautifully refurbished, the site just didn’t have the facilities that were listed on the holiday website. I don’t think I’m comfortable with making all this public if it could damage her business. I know that sounds bonkers considering how we were treated but I can’t help thinking that she must be having a pretty miserable time already.

What do you think?

 

We Love Center Parcs!

Posted on 1st July 2011 in Center Parcs/ family/ holiday

We are just back from a week at Center Parcs (Elveden), glad but sad to be home as we had such a lovely time.

A little information, if you’ve never been to Center Parcs – you stay in a villa in the forest, normally near some water. This means that you are constantly surrounded by wildlife in it’s natural habitat. I love it. This week I have hand fed several ducks, ducklings, coots, squirrels and even a deer!

As well as the abundance of nature, there is an undercover complex which houses a sports centre where you can go climbing, play badminton, table tennis, squash, bowling, pool, snooker and much more. Center Parcs is also well known for the ‘tropical paradise’ swimming centre. It is indeed a tropical paradise and hours simply disappear once you are inside! As well as a general pool area, there are lots of branches off with varying slides, hot tubs, separate Pirate’s Cove for younger children and 2 outside areas – swimming outside in a forest in warm water has to be done to be appreciated. One of the outside areas is a salt pool which always seems to help my son’s eczema. The other is much warmer and has an area that has a current which leads you to ‘the rapids’ that whizz you around in the fresh air!

We went from Monday to Friday, here is a quick breakdown of our week:

MONDAY – arrived about 11.30am, unpacked, had lunch, spent 2 hours in the pool, had a BBQ at the villa with family who were also staying. The children were amazed to see 2 deer in our back yard!

TUESDAY – the children enjoyed a ‘bird of prey’ experience. This was excellently conducted by Keith who introduced us to a range of birds and all the children got to hold them and stroke them. They all loved it and couldn’t believe they’d had an owl, an eagle, a falcon and a hawk on their hand!

A massive thank you goes to Keith for an interesting and entertaining display. He clearly loved the birds and they all loved him – he’d raised most of them from eggs so they thought he was their mum! At the end of the display he let us all stroke a baby falcon who he was raising and training.

After the birds of prey we had lunch at a Starbucks which overlooked a large lake then headed back to the centre for more swimming. My 2 boys were a bit nervous about their swimming ability before we went, but by Tuesday they were racing us down the rapids without a second thought! Late afternoon we spotted the deer again at the rear of our villa and I wandered out holding a slice of bread, it took a few tentative steps towards me so I crouched down and held out the bread, it took a few more steps and was literally a couple of feet away from me when I threw the slice towards it – it took it and ate it. It was wonderful. It also waited while I fetched 2 more slices for it to eat! Tuesday evening we had dinner in the Sports Bar which is by a large outdoor play ground, the rest of our group had dinner in Cafe Rouge which they also said was fantastic. Compliments to Levi and Kay at the Sports Bar – despite it being busy they were both friendly and very attentive.

WEDNESDAY – started off with presents and balloons as it was my brother’s 40th birthday and my nephew’s 10th birthday! Then we spent a few ours in the swimming centre before sneaking off to have lunch on our own while nanny babysat the boys. We went to Bella Italia for lunch where we had really great anti pasta and a cheeky bottle of wine! I’m not 100% sure of the waitress’s name (we think it was Christine) but she also deserves praise – dark haired lady, with a northern accent, very warm, friendly and welcoming. Wednesday night we walked across to the Gastro Pub (Forrester’s Inn) where we again had brilliant service, this time from Gail. Plus great food and wine while the children were able to dive in and out of the play area. I’m not sure my brother appreciated the candle they put into his ice cream but am sure my nephew did!

THURSDAY – we filled Thursday with bike riding, swimming, lunch again at Starbucks where we sheltered from a sudden downpour and lots of playing with the squirrels! We had been leaving out monkey nuts for the squirrels and special seed for the birds which they came up to the villa for every day – most mornings when you open the curtains there are birds waiting outside to be fed! On Thursday we were in the villa with the patio doors open when a squirrel appeared at the door – so we placed some monkey nuts on the floor and he grabbed one and ran off. Almost immediately another squirrel appeared and did the same thing! We put more nuts down and sat back on the sofas to watch. We soon discovered that it was 2 different squirrels, one of them took two nuts each time and shoved them in his mouth before running off, the other very gently took one nut at a time. Thursday night we had dinner at Hucks – great service again this time from Nick (to whom I apologise for calling Frank all night!). We were pleasantly surprised by the quality of the menu, as we had mistakenly thought it was more of a childrens’ restaurant than an adults’ one. The children had the freedom of choosing from a well stocked buffet and then got to play in the play centre while we enjoyed a very relaxed evening.

FRIDAY – all packed up and out of the villa by 10am like good holiday-makers – but then we stayed for a few hours in the centre where the children played pool, went on the outside play area and took a last walk around the park. Just before we left the villa, one of the squirrels appeared at the back door, it stepped in and looked around for the monkey nuts – which were all gone! I offered it some bread which it all but sneered at. As a last resort I offered in a chocolate digestive…… it took it from my hand and scampered off with it! We saw it about 20 minutes later at the front of the villa still nibbling away at the biscuit which was almost as big as it was!

We had a lovely week. The park is wonderful, relaxing, peaceful and beautiful. The Villa’s are well stocked, comfortable and soon feel like home. All of the staff we encountered couldn’t have been nicer and the facilities are brilliant – there truly is something for everyone.

Here is our mural of the week, drawn on the chalk board that is inside the villa!

I really would recommend @CenterParcsUK as a holiday, seems to me that it has something for everyone. The staff are all faultlessly polite and friendly. Don’t just take my word for it – take a look for yourself.

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