Category Archive: customer service

M&S Breaching Sale of Goods Act?

I had the most ridiculous conversation with a cashier in M&S Cambridge today. In a nutshell, we bought some things and one of them was in the sale. At the till the cashier… Continue reading

ODEON #goodcustomerservice

Recently I was a little ticked off with the Odeon, here is why. However, I have to say that I have been pleasantly surprised by the response – from the Odeon – to… Continue reading

ODEON #CustomerService #Fail

Today the Odeon have displayed appalling customer service. I am actually quite surprised as it would have been incredibly easy for them to rectify the situation and turn it into excellent customer service… Continue reading

Making The Best Of It

The plan was that my boys went to stay with their dad for a week (commencing Sat 21 Aug) and that me and my OH would go to Brighton for 2 days leaving… Continue reading

T is for… Taste London – customer service deficit

For anyone who has a taste london card, please be aware of their auto renewal clause. I signed up for a taste london card after receiving a 50% off special offer email. I… Continue reading

M is for… MADs!

Blimey O’reily my name has popped up in the MADs list! I wonder if it was my rants about coffee and customer service? My frustration over my son’s battle with eczema? My honest… Continue reading

S is for… Starbucks

Anyone who has kindly read C is for… Coffee, Cats and Caffe Nero will know that I have recently expressed my views about the differing levels of customer service that I have experienced… Continue reading

C is for… Coffee, Cats, Caffe Nero and Customer Service

I’ve realised recently that some of my most favourite things being with the letter C. For example: cats; chocolate; cuddles; cakes; coffee and customer service. Not exclusively those but they spring to mind… Continue reading